We come to you. For free. Or you come to us.
We’re as flexible as you need, and as fast as you want. Book a callout and we’ll come to your place of business or home. Or bring your computer to one of our shops. We’re local, we’re convenient, and we fix 90% of issues on the same day. And there’s no charge for calling us out.
We’re the local computer repair shop: for the whole of Pakenham.
Our callout service covers the entire Pakenham and city of Cardinia area. If you’re in City of Cardinia, we’ll visit you. Our computer repair services cover both business and domestic needs, and we offer full IT support for businesses too.
Affordable computer repairs. genuinely.
Our computer repair services are built to be affordable. Common issues are fixed for a set price—most within the $100-$160 range. We keep our prices lower than our competitors, and offer a fair rate for a professional, friendly, flexible computer repair service. If you’ve got a more involved problem, we offer an excellent hourly rate, too.
You call us. we don’t charge you.
There’s no fee for callouts. You only pay for the work we do. We don’t believe you should be charged just for having a problem. And if you want to come and see us instead, you can.
We do more than just fix computers.
In fact, we do everything. Like IT support. Your business needs access to expert knowledge when everything’s running smoothly, as well as when it isn’t. So we offer a complete IT support service, from ongoing maintenance and networking solutions to security and hardware advice.
Computer repair. reliable and fast.
When your computer dies, it can affect every part of your life. Your business doesn’t run properly. Your kids can’t watch their favourite shows. Your shopping doesn’t get done.
We know what a computer emergency can mean for a business or a home. That’s why we created a PC repair service that works a little differently. We won’t send your desktop away to a warehouse. We don’t subcontract the repair work out to people we’ve never met. And we won’t make you wait for days to get your machine back, or ask you to make do with an ineffective replacement while we order in parts from a third-party supplier.
Instead, we solve up to 90% of desktop repair issues on the spot: whether you’ve decided to come to our shop, or asked us to come to you. Our friendly, qualified experts have a minimum of 7 years experience under their belts. And the majority of issues are sorted there and then. Getting you back to work, or the shopping, in no time.
Laptop repair. wherever you are.
A faulty laptop can cause all kinds of problems, especially when it breaks on the road. Common issues include broken keyboards, broken or faulty screens, and battery problems. Our laptop repair experts can diagnose and solve most problems on the spot: and if you’re stuck in the London area with a laptop that doesn’t work, we can probably come and fix it for you there and then.
Laptop repair issues could be diagnosed as a known problem, in which case we’ll fix your machine for a fixed price that’s always lower than our competitors—and always faster than slower, branded solutions. If the problem is unknown (for example, the laptop will not turn on, an issue that could be symptomatic of several causes), we’ll diagnose and fix at an excellent hourly rate.
We repair all makes and models of laptop, including MacBooks.
mac repair. by mac experts.
We carry out Mac repairs on all desktop and laptop machines. Our expert Mac repair team is qualified to replace screens and hard drives, replace keyboards, install new batteries in your MacBook, repair water damage, and fix all common Mac issues (we also fix iPads, see Tablet repair below).
If your Mac is experiencing issues you can’t resolve through Apple Support, or your nearest Genius Bar is too far away (or you just don’t want to wait in line), talk to our resident Apple experts. From OS issues to hardware problems, we know how to get your machine up and running again. Stat.
Our Mac and MacBook repairs are carried out using quality replacement parts, and include a year’s guarantee on all new parts. So don’t worry if your Apple Care plan has expired. We’ll bring your iPad, Mac, or MacBook back to life.
Tablet repair. on the go or where you live.
Smashed screens don’t have to be a problem thanks to our tablet repair service. Whether it’s cracks on the surface, a complete disintegration, or an internal hardware issue, our engineers will have your tablet working again before you can say ‘lapsed insurance policy’.
We take water damage, data issues, and battery problems in our stride. Call us and we’ll send a friendly, qualified engineer straight to you. Or drop in to one of our shops. Chances are, we’ll have your tablet repaired and ready to go in time for you to get to your next meeting.
Don’t want to pay the excess your gadget insurance requires to replace a dropped tablet? Our tablet screen repair service could cost you less, and your tablet will be back in your hands, good as new, on the same day. So whether you use it for entertaining the kids, making shopping lists, or catching up on the big project on your morning commute, you won’t have to go without it when you need it most.
Data recovery. that’s as safe as houses.
Lost data doesn’t have to mean a lost project. Before you give up on retrieving your vital files, call our crash team. We’re data recovery experts, and can probably pull all or part of the missing information from your device’s hard drive.
All file and information retrieval is done on the spot, either at your place of business or home, or in one of our shops. And in most cases, we can drill down to what’s left of your data quickly. We may also be able to save your device.
Think of us as your data recovery Special Forces unit. We go in, we rescue your files, we clean up. At every stage, we’re following protocols. Your engineer will be happy to sign a non-disclosure agreement before beginning the recovery process. We won’t send your device away for outsourced data recovery, and we won’t share your information with anyone. And if we determine that the device, or a part of it, is beyond saving, we’ll follow a secure disposal routine.
In an emergency, it’s good to know you have someone you can call. So remember: your situation is never hopeless. Don’t throw your device out of the window just yet. Even if it’s not possible to retrieve everything, there’s a good chance we can recover some of what you’ve lost. And we’ll do everything we can to get it done in time for you to turn in that project.
IT support for businesses that want to deal with real people.
It’s hard to know how best to grow your business. But with the right IT solutions in place, you can be sure that growth will come faster. Good networking, wise hardware choices, and robust security protocols allow your business to access and release information quicker, serve clients and customers better, and stay agile in the face of new challenges.
The problem, for many small and medium-sized businesses, is that full-time IT support can be costly. Or it simply takes up too much space. That’s where we come in. Our IT support team provides a complete set of backup services—from maintaining and securing your existing network to helping you grow it in the most cost-effective and forward-thinking way possible.
We do it all: setting up new computers, installing anti-virus software, creating and managing networks, advising on new hardware purchases.
And the best bit? We’re real people. Not voices on the end of the phone. Our IT support engineers are friendly, efficient, and approachable. They’ll come to your home or place of business as many times per week or per month as you like. They’ll answer your questions whenever you want. And they’ll make sure your business is protected, responsive, and capable—whatever your budget.
It’s like having your very own IT department. Without having to commit to a full-time IT department.
Remote support. right where you need it.
It’s not always necessary for your IT support team to visit your office or your home. In fact, many key security, maintenance, and fix services can be delivered remotely. That means you get the best value for money, and the quickest possible response to both ongoing and emergency situations.
With our remote support service, you get all the benefits of having an IT support department that’s right there in the room with you. Only we’re not taking up valuable space, and you only have to pay us when there’s something you need us to do.
Accessing your remote support team is easy. Just pick up the phone. Once we’ve talked to you, we’ll determine what to do next. In many cases, we can simply walk you through the fix. Or we might take control of your computer using a remote link. Either way, your problems are solved just as quickly as if you’d walked down the hall to an in-house IT manager.
In fact, probably quicker. After all, we don’t have to drop something else before we sort out your problem. We’re on call, when you need us, 6 days a week.
We carry out both emergency and ongoing IT support as a remote service. Our engineers can even monitor the health of your network without being in your building. If they spot an issue, they can resolve it remotely before it becomes a real issue.